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Terms & ConditionsAt Boutique Citi Flowers we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us. Our florist use only the freshest flowers available for their hand-made bouquets to ensure that you can send/receive flowers with confidence. And since every arrangement is personally delivered, we offer same-day delivery on most orders. How to Place an OrderWe have designed our webiste to make it quick and simple for you to place your order. After you've found the flowers, plants or gifts you want to send/receive, click on the item name or image and follow the instructions below.
Changes to Your OrderIf you wish to change your order, please do so via the My Account on the Boutique Citi Flowers website. You must log in to make changes. We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Cancelling Your OrderOrders may be cancelled up to 48 hours before the scheduled delivery date. You can cancel you order via the My Account on the Boutique Citi Flowers website or by telephoning us on +64 9 309 7949. Payment ProblemsOur website has a secured checkout, so we encourage you to place your orders online. On occasion, however, bank-related payment failures occur that prevent us from accepting your order immediately. Timed DeliveriesWe offer a number of timed delivery options. However, please note that other than these standard delivery options, we are unfortunately unable to make deliveries within customer-specific time periods. Delivery-related ProblemsUnder normal circumstances, we will do our best to ensure that your order is delivered to the recipient's address that you provided and on the date that you requested when placing your order. There are times, however, when this is simply not possible owing to problems with the provided address information or unforseen obstacles encountered by our drivers whilst attempting to deliver the order. It is very important that the recipient's full address and postcode (if possible) you provide is accurate and that you give any additional instructions to help our drivers locate difficult-to-find addresses. We do welcome If you are unsure of the recipient's address, we recommend using one of the following useful websites; http://www.nzpost.co.nz/onlinetools/postcodefinder In order for us to resolve any delivery issues at the time of delivery, it is very helpful if you supply the following contact information when placing your order, as it means we can contact you or the recipient to ensure a successful delivery; If you don't provide this contact information, we might not be able to resolve any delivery issues in a timely manner. Please note that our delivery staff members are not able to contact customers or recipients while they are out on delivery. In the event that we are not able to deliver your order due to; (a) a problem with the address you provided or if the recipient no longer lives at the delivery addressWe cannot be held responsible for failed deliveries that result from a problem with the address and/or postcode you provided at the time of order placement or the fact that the recipient no longer lives at the address provided. Please note that we may not receive information from our courier regarding a failed delivery for some time after its occurence. At the time of order placement, we insist that you check the recipient address and postcode is valid. If we are subsequently unable to deliver owing to an incorrect address, we reserve the right to charge you a production/redelivery charge (of up to the full order value of the original order) for delivery of fresh flowers to the correct or updated address. We are not responsible for any other costs incurred by the customer due to failed deliveries. (b) the recipient not being in at the time of delivery (i) follow any delivery instructions you provide at the time of order placement - given the likelihood of the recipient not being in when we attempt delivery, we recommend that delivery instructions are provided for all orders placed via our website or sales team. (ii) attempt to leave the order securely on the premises (if we feel this is appropriate and unless you request that we do not do this) - our driver will leave a card with details of the location of the order. The card will be our proof of delivery. Please note that we are not liable for any theft of goods left securely on the property. (iii) attempt to leave the order with a neighbour (if we feel this is appropriate and unless you request that we do not do this) - our driver will try to leave the order with a neighbour if possible and leave a card at the recipient's address. The card will be our proof of delivery. Please note that it is the recipient's responsibility to collect the order from the neighbour. If our drivers are unable to deliver the flowers using one of the options above, as soon as our courier informs us of the problem (which may be some time after the attempted delivery), we will contact you via email (if you have provided a valid email address) to inform you of the problem. Please note that our courier will only attempt one subsequent delivery of the original flowers and that this normally the day after the original delivery date. However, redelivery dates and options are subject to our courier's standard delivery policies We are not responsible for any other costs incurred by you due to failed deliveries. (c) a problem our driver encounters when attempting to deliver the order If we are unable to contact you, we will arrange a redelivery at the next possible opportunity. Please note that this may not be possible on the date of the original delivery. We are not responsible for any other costs incurred by you due to failed deliveries. Where possible, we will attempt to obtain a signature from the intended recipient of the flowers. Delivering to an alternate addressIf delivery fails, it may be possible for our courier to deliver the original flowers to an alternative address. Please note that this is not guaranteed and redelivery may not be on the day of the original delivery. Our courier reserve the right to charge a re-delivery charge and this must be paid before delivery is attempted. Delivering to Businesses, Hospitals, UniversitiesIn some circumstances, for example, when delivering to some business addresses, hospitals or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent, only where possible). This signature will be our record of delivery. To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including name of the building, department name, floor number, etc.
If you wish to order flowers for delivery to a business address, we recommend that you use our morning-timed delivery service to ensure delivery is made within office hours. In the event that our standard delivery option is chosen for a business address and a delivery between 9:00 a.m and 5:00 p.m. fails owing to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent redelivery. If you decide to cancel the order instead of arranging a redelivery, we reserve the right to deduct a cancellation fee from the refund value.
Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. This means that we sometimes are unable to deliver orders for customers at a very emotional time. However, many of these problems can be resolved by ensuring that we have accurate and up-to-date information about the ward that the recipient is in. It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name and this can lead to delivery issues that are out of our control. It is also important for you to check that the hospital/ward accepts cut flowers as we are not responsible for refunds in the event that the hospital refuses to 'receive' the flowers. If the hospital refuses the flowers, we reserve the right to charge an additional production and delivery charge (of up to the full order value of the original order) for the delivery of fresh flowers to an alternate address. In the event that delivery to the recipient is not possible (for example, if they can't be located, or have been discharged from the hospital), we reserve the right to charge an additional production and delivery charge (of up to the full order value of the original order) for the delivery of fresh flowers to an alternate address. If you decide to cancel the order instead of arranging a re-delivery, we reserve the right to deduct a cancellation fee from the refund value.
Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university postroom or reception. Please ensure that you include enough information for the postroom/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at universities as we have no control of the delivery once it reaches the postroom/reception. Refused DeliveriesOccasionally when we try to deliver to the recipient address, the flowers may be refused and our courier is not given any reason for the refusal. We can accept no responsibility for this refusal or any costs incurred related to re-delivery to an alternate address. We therefore recommend that you enquire whether flowers can be accepted at the delivery address prior to placing your order. Flower Availability and SubstitutionAll floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, we will try to contact you via email or telephone. If you wish to discuss the substitution we have made, please contact our customer services team on +64 9 309 7949. If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution. Damaged FlowersAlthough we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:
Special OffersAt our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made. As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice. We also reserve the right to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount. Goods and Services TaxAll the prices are G.S.T. inclusive. The G.S.T. rate is 12.5%. National Orders (within New Zealand)We are happy to help you send flowers within New Zealand. At this moment our website is unable to offer national orders and deliveries online. Please call us on +64 9 309 7949 for assistance. We can arrange any flower orders to these cities;
International OrdersWe are happy to help you send flowers Internationally. At this moment our website is unable to offer international orders and deliveries online. Please call us on +64 9 309 7949 for assistance. We can arrange any flower orders to these countries;
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